Terms & conditions

These terms govern your use of this website and every order you place through it. By registering an account or placing an order you agree to them. Please read them alongside our shipping & delivery policy, our returns & refunds policy and our privacy policy, which form part of these terms.

Who you are dealing with

Trading as

Ulfhednar Co.

Physical address (head office)

5000 16th Ave S, Minneapolis, Minnesota 55417-1206, United States

Distribution centres

Gauteng, South Africa

Telephone

+1 612 722 2055

Email

info@ulfgear.com

Website

https://www.ulfgear.com

Accounts and membership

Anyone may browse the catalogue. Prices are shown to registered members only, and to place an order you need an account with a confirmed email address. Organisation accounts additionally require approval.

• Give accurate details when you register, and keep them up to date.
• Keep your password to yourself. You are responsible for what happens under your account. Tell us immediately if you think someone else has access to it.
• We may suspend or close an account that is used fraudulently, abusively, or in breach of these terms.

Products, pricing and VAT

• All prices are in South African Rand (ZAR) and include VAT at the prevailing rate.
• Branding, decoration and setup fees are shown separately in the design studio and at checkout, and are included in the total you pay.
• Catalogue prices can change without notice, but the price that applies to your order is the price shown when your order is confirmed.
• Product images and colour swatches are a guide. Screens render colour differently to fabric, and dye lots vary between production runs.
• We try hard to keep prices and stock accurate. If an obvious pricing error appears, we are not obliged to sell at the incorrect price - we will tell you and offer you the correct price or a full refund.

Placing an order

Your order is an offer to buy. A contract comes into being only when we confirm your order after PayFast confirms your payment. Until then, no contract exists and we may decline the order - for example if stock is unavailable, if we cannot produce the branding you have specified, or if we suspect fraud. If we decline, we refund you in full.

Stock levels shown on the site are live but not reserved until payment completes. If something sells out between your adding it to a cart and paying, we will contact you to offer a substitute or a refund.

Your artwork and branding

This is the part that matters most in a custom-branding business, so it is stated plainly.

• You keep ownership of your artwork. Uploading it gives us permission to use it only to produce your order, prepare proofs, and keep it on file so you can reorder the same layout.
• You warrant that you have the right to use it. By uploading a logo, image, name, badge or slogan you confirm that you own it or are licensed to use it, and that reproducing it does not infringe anyone else's trade mark, copyright or other rights.
• You indemnify us against any claim, loss or cost arising from artwork you supplied. We do not carry out trade mark searches and cannot verify who owns a logo.
• We may decline artwork that is unlawful, that infringes third-party rights, that we are not licensed to reproduce, or that is hateful, obscene or otherwise something we do not want to put our name to. If we decline after you have paid, we refund you in full.
• You approve a proof before we manufacture. The approved proof is what we produce against - please check spelling, sizing, placement and colour on it carefully. See the returns policy for what this means if something in the proof was wrong.
• We may show finished work in our own portfolio or marketing. Tell us if you would rather we did not, and we will not.

Setup and layout fees

A layout setup fee covers preparing your artwork for a given decoration method and placement. It is charged once per layout, not per item. A repeat order of the same layout - same artwork, same placements, same branding method - of 20 units or more has the setup fee waived automatically at checkout.

Production tolerances

Decorated goods are made by hand and machine, not printed to a screen. The following are normal in the trade and are not defects: minor colour variance between screen and fabric or between dye lots; small variation in branding position between individual units in a run; and slight size variation within a garment size.

Delivery

Standard delivery within Gauteng is included in the price. Delivery to any other South African province and to all international destinations is quoted separately and confirmed with you before manufacturing starts - it is never charged at checkout. Import duties and taxes on international orders are for your account. The full detail is in our shipping & delivery policy.

Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.

Returns, refunds and cancellation

Custom-branded goods are made to your specification and cannot be returned for change of mind; defective or incorrect goods can be returned under the Consumer Protection Act. Our returns & refunds policy sets out the full position, including the cooling-off position under the ECT Act, and forms part of these terms.

Using this website

• The site, its content, and the Ulfhednar Co. name and marks belong to us. Do not copy, scrape or republish them.
• Do not attempt to gain unauthorised access to the site, disrupt it, or use automated tools to harvest the catalogue.
• We aim to keep the site available but do not guarantee uninterrupted access, and we may suspend it for maintenance.

Liability

Nothing in these terms limits liability that cannot lawfully be limited - including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act.

Subject to that, our total liability arising from any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, loss of profit, or loss of business - including loss arising from a delivery arriving later than expected.

Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

Changes to these terms

We may update these terms. The version in force for your order is the one published when your order is confirmed, so changes are not applied retrospectively to orders already placed.

Contact

Email sales@ulfgear.com about an order, or see the address block at the top of this page.